Who are IPRS Aeromed?

IPRS Aeromed is one of the UK’s leading independent suppliers of medical repatriations, both inbound and to destinations globally. We also provide expert clinical solutions across a variety of specialist markets and sectors, specialising in security-based environments including court custody suites, and other custodial settings.

IPRS Aeromed offers a solution to manage the time consuming and complex aspects of international medical repatriations, benefitting assistance companies, insurers, and private individuals alike.

We are in an exciting period of substantial growth, having recently doubled our team, so we are looking for someone who is motivated by continuous improvement and wants to come on our exciting journey with us. Based primarily in our Gatwick office you will be joining a company that is proud to live and breathe our values: Innovation, Diversity, Integrity, Kindness.

At IPRS Aeromed, we believe that our success starts with our people. That’s why we put our colleagues at the heart of everything we do. We’re looking for passionate, driven, and collaborative individuals to join our team and help us build an even better workplace. We are committed to creating an environment where everyone feels valued, supported, and empowered to thrive.

IPRS Aeromed are currently recruiting for an Operations Co-ordinator to join their expanding team based in the Gatwick office.

You'll play a key role as part of the Operations Team ensuring that IPRS Aeromed continues to deliver innovative and exemplary clinical services to its clients in the most effective manner, through optimum operational business processes and procedures, as well as operationally ensuring all clinical bank staff are tasked and despatched effectively to deliver a first class service to clients and patients within set service level agreements and key performance indicators.

We’re looking for an exceptional organiser, communicator, and team collaborator to support the seamless coordination of our mission-critical services. As an Operations Coordinator, you'll play a pivotal role at the heart of our operation—ensuring that logistics run smoothly, resources are optimised, and our clients continue to receive outstanding care.

Whether it’s streamlining scheduling, managing aviation support, or liaising across departments, you’ll be driving excellence and efficiency in everything you do. This is your chance to make a meaningful impact in a fast-paced, dynamic environment where no two days are the same—and every detail counts.

Ready to bring precision, energy, and heart to the operations that keep us flying forward?

The Role

As Operations Co-ordinator for IPRS Aeromed you will work closely with operational, administrative and clinical colleagues to deliver the day-to-day operational running of the service.

Your responsibilities will include:

Assisting in the successful service delivery of the Operations Department, working closely with the Operations Manager and Clinical Management Team

Regular liaison with Operational, Clinical and finance colleagues both at Gatwick and remote locations

Coordinating and supporting operationally all clinical team and bank medics undertaking work for IPRS Aeromed ensuring all tasks are planned effectively to meet the client’s needs

Utilising a bespoke database for the management of staff and workload

Utilising management information to ensure sufficient resource availability for the demand and work with colleagues to address any projected shortfalls

Answering and/or redirecting queries, requests for information in line with company processes and policies

Assisting in the coordination and implementation of key operational projects and new initiatives by supporting the staff involved

Providing shared coverage of the company’s on call service overnight on weekdays 19:00 – 07:00 (4 nights a week, one week in six).

Providing shared coverage of the company’s on call service at weekends on a rota basis (every six weeks).

To be considered for this role, you'll need the following:

Qualifications:

4 GCSE/O level passes A-C or equivalent, including English and Maths or equivalent.

Experience and Knowledge:

• Experience working in customer service/administration (E)

• Experience of using various Microsoft programmes and databases (E)

• Experience of interacting with independent third party clinical staff, working remotely (D)

• Experience of dealing with medical professionals and patients (D)

• Experience of assigning work to a remote team, in an international environment (D)

• Experience of working within Emergency Medical Repatriation Services (D)

Skills:

• Ability to communicate effectively with internal and external customers and provide excellent customer service

• Ability to identify and implement ways to improve customer service functions

• Clear and concise written and spoken communication skills, in particular a friendly telephone manner

• Attention to detail and the ability to record information accurately

• Ability to make decisions quickly and under pressure

• Ability to plan and organise workloads effectively in a fast moving and demanding environment

• Ability to prioritise and meet relevant Key Performance Indicators in a demanding environment

• Ability to work on own initiative with minimal supervision in a proactive manner

• Team worker who is flexible and has a positive attitude to learning and self-development

Benefits and Rewards:

Salary starting at £28,000 per annum (increasing to £30,000 per annum after successful completion of probationary period)

Colleagues are essential to IPRS Aeromed, which is why we give so much in return for their hard work. In addition to a competitive salary, we offer a range of benefits, including:

> Professional Development Opportunities

> Employee Assistance Programme including free confidential counselling

> Free Parking and High-street discounts

> Annual Leave = 25 days

> Moving Day Leave

> Membership of the Company pension scheme

> Life Assurance

> Recruit a Friend bonus scheme – up to £1,500

> Environmental Initiatives

> Westfield Health Cash Plan

> Free Eye Tests every 2 years

> Free annual Flu-Vaccination

IPRS Aeromed is committed to creating a diverse and inclusive workplace where all employees are valued, respected, and supported. We encourage applications from all individuals, regardless of their race, ethnicity, gender, gender identity, sexual orientation, age, disability, religious belief, or any other characteristic. We believe that diversity enriches our work environment and drives innovation, and we are dedicated to providing equal opportunities for all candidates and employees.

We are committed to eliminating discrimination, fostering a culture of inclusion, and ensuring that all our recruitment, hiring, and workplace practices reflect the importance of equality and diversity. We welcome applications from people of all backgrounds and experiences and are dedicated to providing a supportive and inclusive workplace.

As a Disability Confident Committed employer, at IPRS Aeromed, we ensure our recruitment process is inclusive and accessible.