Tempdent Recruitment and Training is a recognised leader in dental education and training across the UK. We are committed to developing the next generation of dental professionals by offering high-quality training programs tailored to meet the needs of the dental industry. Our comprehensive courses and experienced staff ensure that our trainees are equipped with the knowledge and skills required to excel in their careers.

Position: Customer Success Executive

Salary: Up to £28,000 per annum

Hours: 38.75 hours a week (Monday - Friday)

Location: Remote

We are looking for a Customer Success Executive who will be responsible for cultivating strong, long-term relationships with small levy and non-levy key accounts. As a Customer Success Executive you will be acting as a strategic partner, the role ensures customers receive exceptional service through proactive communication, tailored guidance, and seamless onboarding.

This role collaborates closely with the business development team to support customer onboarding, training, and ongoing engagement, while continuously identifying opportunities to enhance the customer experience and promote apprenticeship and commercial training solutions.

Role Responsibilities:

· Provide valuable and insightful information, advice and guidance to all customers in order to enable them to make informed decisions to meet their goals

· Support the effective on-boarding of new customers utilising our Evolve processes and creating clear account plans

· Resolve queries and address learner and employer concerns quickly and effectively utilising our complaints process

· Monitor learner engagement providing proactive data reporting to customers following their customer account plan

· Contribute to your own training and continuous professional development

· Proactively promote and safeguard the welfare of children and young people you come into contact with

· Collaborate with internal and external stakeholders to ensure professional delivery of all programmes

· Adhere to GDPR legislation and all internal information and data security policies and procedures

Qualifications and Experience:

• GCSE Grade A-C or equivalent in English and maths
• Confident and experienced working with multi-site customers for new business opportunities
• Experience in account management
• Demonstrable experience meeting targets and deadlines

Skills, Abilities and Behaviours :

• Self-confident, friendly, approachable, and able to represent Tempdent
• Excellent interpersonal communication skills both written and verbal
• High level of IT literacy, including Microsoft Office (Word, Excel, Outlook, Teams)
• Ability to effectively manage and nurture accounts
• A self-motivated individual with a professional and detail-focused work ethic

Our benefits

. 20 days annual leave (increasing with length of service plus bank holidays)

. 3 days off for Christmas closure

. Birthday day off, as a gift from us to you following 1 year service

. CPD and internal development opportunities

. Remote working

. Supportive and collaborative work environment.

. Contribution to the development of the future dental workforce.

For more information please contact: talent@knovia.co.uk

We will be reviewing applications and conducting interviews on an on-going basis which may mean this vacancy closes prior to the advertised closing date if we have identified a suitable so please apply as soon as possible.