Who are IPRS Aeromed?

IPRS Aeromed is one of the UK’s leading independent suppliers of medical repatriations, both inbound and to destinations globally. We also provide expert clinical solutions across a variety of specialist markets and sectors, specialising in security-based environments including court custody suites, and other custodial settings.

IPRS Aeromed offers a solution to manage the time consuming and complex aspects of international medical repatriations, benefitting assistance companies, insurers, and private individuals alike.

We are in an exciting period of substantial growth, having recently doubled our team, so we are looking for someone who is motivated by continuous improvement and wants to come on our exciting journey with us. Based primarily in our Gatwick office you will be joining a company that is proud to live and breathe our values: Innovation, Diversity, Integrity, Kindness.

At IPRS Aeromed, we believe that our success starts with our people. That’s why we put our colleagues at the heart of everything we do. We’re looking for passionate, driven, and collaborative individuals to join our team and help us build an even better workplace. We are committed to creating an environment where everyone feels valued, supported, and empowered to thrive.

We are recruiting a Clinical Case Coordinator to join our team based at our office in Gatwick, West Sussex who will be responsible for providing clinical input on all IPRS Aeromed operations.

We’re looking for someone who can be the linchpin between clinical and operational teams, and referring partners—ensuring that every case is managed with precision, empathy, and efficiency.

As a Clinical Case Coordinator your duties will include:

• Undertaking screening of flight manifests and assessing individuals’ suitability to fly.

• Providing clinical input on all IPRS Aeromed overseas operations.

• Assisting the Operations team on management cases requiring clinical review

• Supporting the Clinical Service Delivery Manager and deputising in their absence.

• Working cohesively as part of the wider clinical team.

• Playing an active role in MDT discussions supporting with complex cases, manifest screening and case referrals

• Being involved in improvement projects and supporting change to enhance service delivery

• Adhering to and implementing CQC and local policies and procedures whilst working within the HCPC/NMC Code of Professional Conduct and relevant NICE guidelines.

• Providing on-call support for urgent out of hours enquiries as required on an on call rotation 1 in 4

Salary up to £40,000 per annum

40 hours per week

Office Based with some opportunity for remote working after initial training period

Permanent position

What You'll Need:

Qualifications:

Current registration with HCPC as a paramedic or NMC as a Nurse

Previous experience of clinical autonomy

Able to demonstrate Continuous Professional Development

Experience & Knowledge:

Minimum 3 years post qualification as a paramedic or nurse (E)

Evidence of experience within a clinical triage setting (E)

Evidence of consolidating post qualification practice (E)

Primary and acute secondary care experience (E)

Remote/ telephone triage experience (D)

Good I.T. skills (E)

Excellent communications skills (E)

Ability to speak languages other than English (D)

Full driving licence and own transport (D)

Skills and Abilities:

Ability to work actively within a team, but to work without supervision whenever necessary.

Self-motivated with the ability to prioritise workload.

Clear and concise communication skills, in particular when interacting with patients and third parties.

Attention to detail and the ability to record information accurately.

Ability to identify and manage signs and symptoms of a deteriorating patient.

Ability to influence a clinical situation remotely.

Ability to make appropriate and informed decisions quickly.

Ability to remain calm and professional in an intense working environment.

Benefits and Rewards:

Salary up to £40,000 per annum

40 hours per week

Office Based with some opportunity for remote working after initial training period

Permanent position

Colleagues are essential to IPRS Aeromed, which is why we give so much in return for their hard work. In addition to a competitive salary, we offer a range of benefits, including:

> Professional Development Opportunities

> Employee Assistance Programme including free confidential counselling

> Free Parking and High-street discounts

> Annual Leave = 25 days

> Moving Day Leave

> Membership of the Company pension scheme

> Life Assurance

> Recruit a Friend bonus scheme – up to £1,500

> Environmental Initiatives

> Westfield Health Cash Plan

> Free Eye Tests every 2 years

> Free annual Flu-Vaccination

IPRS Aeromed is committed to creating a diverse and inclusive workplace where all employees are valued, respected, and supported. We encourage applications from all individuals, regardless of their race, ethnicity, gender, gender identity, sexual orientation, age, disability, religious belief, or any other characteristic. We believe that diversity enriches our work environment and drives innovation, and we are dedicated to providing equal opportunities for all candidates and employees.

We are committed to eliminating discrimination, fostering a culture of inclusion, and ensuring that all our recruitment, hiring, and workplace practices reflect the importance of equality and diversity. We welcome applications from people of all backgrounds and experiences and are dedicated to providing a supportive and inclusive workplace.

As a Disability Confident Committed employer, at IPRS Aeromed, we ensure our recruitment process is inclusive and accessible.