South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.

We are looking for a Housing Sustainment Advisor to join our team and help deliver an excellent Intensive Housing Management (IHM) service.

About the Role

As a Housing Sustainment Advisor, you will:

• Work alongside Housing Officers to provide practical, personalised housing and accommodation support.
• Help customers sustain their accommodation, live independently, and work towards personal goals.
• Carry out regular home visits, ensuring tenancy/licence compliance.
• Coordinate essential services and support to meet customer needs.
• Take a person-centred, strengths-based approach, empowering customers to achieve positive outcomes.

About You

We’re looking for someone who is:

• Passionate about supporting people to live independently.
• Organised and confident with regular home visits and tenancy management.
• Able to identify underlying issues and connect customers with the right support.
• A strong communicator who can build positive relationships.

Why Join Us?

This is a rewarding role where you can make a real difference in people’s lives, helping them feel safe, secure, and confident in their homes.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Excellent communication skills with the ability to communicate clearly with individuals from all levels of the organisation and external partners, and to manage effective liaison with a variety of different customers, contractors and stakeholders.

33.75 hours weekly on a rolling 4 week rota, one weekend in 4