MAKE THE DIFFERENCE! THINK CUSTOMER FIRST! EXPERIMENT! CARE! BE OPEN!

Do you want to make a difference? Our goal is to always put customers and people first! Our challenge is to experiment and innovate, being open to change and diversity. These are the pillars of the Carel Culture Code, the basis of our corporate culture and our platform for growth. If you can relate to these values or want to make them your own, join us and find out just how much we can achieve together!

We are world leaders in control solutions for air conditioning, refrigeration and heating, as well as systems for humidification and adiabatic cooling. Our products guarantee high performance, are energy efficient and environmentally sustainable.

Position

Sales Engineer – Refrigeration, Auckland Branch

Responsible To

Business Unit Manager – Refrigeration

Authorised To

Incur travel expenditure as required to from time to time in accordance with Company budgets and policies.

Offer for sale products and services in accordance with Company pricing and policies.

Assigned Sales Territory

The assigned sales territory for this position covers the Auckland office sales region. It is an essential part of this role for you to undertake regular out of town travel to service customer needs. The position will be based out of our Penrose, Auckland office.

Responsibilities

1. The marketing and customer servicing of the range of the Company’s products and the promotion of all aspects of the Company’s operations within the assigned sales responsibility.

2. Product specialist of allocated product lines (future potential).

3.To provide internal sales and customer support and service. This would involve technical support and providing solutions from the Company’s product range to customers, processing of phone, counter-sales and cash sales orders.

Sales

The successful selling of existing and new products and systems in accordance with budgets and Company objectives. Main focus is on the products within the company’s Refrigeration Business Unit.

Servicing

The maintenance of regular calls to existing clients and new clients as allocated.

Provide technical support and products/solutions that are appropriate for the customer’s application and ascertain customer problems and requirements and ensure that these are resolved to the customer's satisfaction. Use the technical expertise within the company to ensure we always offer a professionally acceptable solution.

Prospecting

Location and establishment of new clients, distributors, and products for Eurotec Ltd.

The establishment of additional customers for our products is considered an important part of this role.

Search out ‘Market Intelligence’ for upcoming project plans and leads.

To maintain up-to-date files and reports on all customers in the Company CRM. Keep yourself up to date with the activities of competition within the marketplace.

Communication

Weekly expense reports (if appropriate).

Maintain up-to-date files and reports on all customers using the company’s CRM software (ACT!).

Market research as requested from time to time.

Training

Undertake and complete internal and external trainings as required by the company to ensure necessary competence in all aspects of the role. This also includes on-line training modules developed by suppliers.

• Minimum of 3 years of experience in sales particularly in the HVAC/R field or related industries.
• Excellent technical expertise with a strong understanding of HVAC/R systems
• Communication and customer service skills, with the ability to effectively communicate with both technical and non-technical clients.
• Strong ability in market development and business expansion, with the capability to identify new clients and business opportunities.
• Proficiency in CRM software,
• Exceptional problem-solving skills and self-management abilities, capable of working independently and collaboratively as part of a team.
• Ability to undertake regular out-of-town travel.

ACT FOR THE PLANET - ACT FOR PEOPLE - ACT TO SHARE VALUE

At Carel we are actively committed to achieving our sustainability objectives, outlined in our “Driven by the Future - Sustainability in Action” plan, available for reference at: https://www.carel.com/carel-and-sustainability. Every day we take concrete actions to help combat climate change, identifying and developing products and services that increase energy efficiency and allow us to drastically reduce environmental impact.

Our organisation aims to ensure the establishment of transparent and responsible governance and to foster a fair and inclusive workplace where diversity is recognised as an essential value for the innovation we strive to bring. Carel is committed to equal employment opportunity and prohibits any form of discrimination. In line with these objectives and values, all applications received will be given due consideration and will be exclusively valued based on competences, experiences, motivation and values alignment.

This job post addresses both female and male candidates (see D.Lgs. n. 198/2006 & ss.mm.ii and D.Lgs. 215-216/2003). Candidates are invited to read the privacy statement (see artt. 13 e 14 del Reg. EU 679/2016) at the following link: https://www.carel.com/documents/10191/678238/CAREL_GDPR_Information_Candidates.pdf

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