Established in 1987, QBS Software provides a platform for software companies and channel resellers to increase efficiency and achieve growth. We are a technology company with a focus on software – covering the enterprise, cloud and consumer markets. QBS has been named in both the annual Sunday Times HSBC International Track 200 showing significant annual compound growth, and the London Stock Exchange 1000 companies to inspire Britain.

The group is headquartered in London with 7 regional offices across Europe, has recently become B Corp accredited for meeting high standards of social and environmental performance, and is also independently certified by Planet Mark as net carbon neutral.

“Where great people work together” – we are looking for ambitious co-workers to take our business to the next level, and as an equal opportunities employer, we are committed to creating an inclusive and equitable environment for all our employees. We believe we are stronger when we reflect the diversity in the world around us, making us more dynamic, more innovative and more competitive.

As the Credit Controller at our Westgate Offices in Ealing, you'll be responsible for the following:

• Complete order releasing where manual releasing is required in-line with agreed SLA’s, ensuring that orders are only released in accordance with the company’s credit control policy
• Proactively monitoring the payment performance of accounts and advising the Group Control Manager of any issues
• Resolving queries in a prompt and professional manner with both internal and external stakeholders
• Posting incoming payments in Business Central (“BC”) and allocating to relevant invoice(s)
• Processing credit account applications and monitoring/updating credit limits and details as required completing any necessary due diligence requirements
• Ensuring customer records within BC are updated with the latest information including the correct credit limit, evidence of the limit, credit application form and contact details
• Chasing overdue balances in accordance with the company’s credit control policy in a professional manner including putting customers on stop as required
• Proactively monitoring customer credit limits to ensure limits are maintained appropriately and in-line with the company’s policy
• Following through customer refund requests ensuring bank details are verified with the customer before being paid
• Managing the credit control inbox in a prompt and professional manner
• Maintain a working understanding of the company’s credit insurance policy and how this is to be applied in setting customer limits (criteria for discretionary limits by credit reports and payment experience), overdue reporting requirements and thresholds and the process for credit insurance claims
• Suggest process and system improvements to ensure processes are as efficient and effective as possible including the use of automation

• At least 12 months experience of working in a credit control role within a high-volume environment
• Excellent interpersonal and communication skills
• Have good attention to detail
• Highly IT literate including excel skills
• Ability to work as part of a team and independently with minimal supervision

Benefits:

£30,000 per annum

KPI quarterly bonus scheme

Excellent contributory pension scheme

Healthcare scheme

Online retail discounts

Cycle to work scheme

Full training programme with continuous professional development

Opportunities for promotion and career progression

Our Commitment to Inclusion:

At QBS, we believe diversity isn’t just a box to tick, it’s the engine that drives innovation, creativity, and growth. We’re building a culture where everyone belongs, every voice is heard, and every perspective is valued.

We welcome people of all backgrounds, experiences, and identities, because we know that different ways of thinking make us stronger. Whether you’re starting your career or bringing decades of experience, what matters most is your passion, potential, and willingness to make an impact.