BCHA has an exciting opportunity for an experienced and motivated Team Leader to join our Homelessness Accommodation Service in Bournemouth, overseeing support delivery across two supported accommodation sites.

In this rewarding leadership role, you will be responsible for managing and supporting a team of Support Workers to deliver high-quality, customer-led support. You will provide guidance, supervision and encouragement to ensure the team delivers effective, person-centred and psychologically informed approaches that help adults experiencing, or at risk of, homelessness to achieve positive outcomes.

You will lead by example, fostering a supportive team culture where staff feel valued, developed and confident in their roles. Working closely with colleagues, customers and external partners, you will help ensure services are safe, effective and responsive to the individual needs, strengths and aspirations of each person we support.

Our approach is trauma-informed and focused on building trusting relationships, empowering customers to manage risks, engage with recovery, develop independence and work towards a positive, sustainable future.

As part of our dedicated team, you will have the opportunity to:

• Lead, support and develop a team of Support Workers delivering high-quality homelessness accommodation services.
• Work across two welcoming supported accommodation services in Bournemouth.
• Provide effective supervision, guidance and coaching to help staff achieve their potential.
• Promote a positive team culture focused on collaboration, learning and continuous improvement.
• Support the delivery of person-centred, psychologically informed and trauma-informed practice.
• Build strong relationships with customers, helping them achieve their goals and improve their outcomes.
• Work collaboratively with external agencies and partner organisations to ensure customers access the right support.
• Receive comprehensive training in trauma-informed practice, mental health awareness, substance misuse and homelessness accommodation services.
• This is an excellent opportunity for someone who is passionate about leading teams, developing staff and making a meaningful difference in the lives of people experiencing homelessness.

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Closing date: 24 August 2026

Interview dates: 24 August 2026

. prioritise the immediate safety needs of the customers and manage risk;

· enable customers to access funds and specific support services;

· engage customers in their own recovery and support planning;

· provide intensive personalised support and effective case management;

· support access to services including legal, mental health, sexual, domestic, drug & alcohol abuse;

· build professional working relationships - internally & externally;

· be a resilient, confident, calm, practical & pragmatic person;

· be self-motivated, proactive, assertive, empathic and non-judgemental;

· have good listening, questioning and written skills